Business strategy & support specialists: Simplify technology, increase productivity.
Tech Help Direct took the time to listen to our business needs and helped us restructure and refine our IT systems and processes. They have created exceptional efficiencies within our business operations and helped us embrace a new level of IT skills. Their account management is exceptional and their tech team is responsive and timely, which is crucial when operating a multi layered business across multiple sites.
We have had Tech Help Direct transition our whole business to an optimal solution that works flawlessly. We had issues with previous IT companies who told us that they were Mac professionals, but when it came to installing a large and comprehensive system for fast file sharing across all 30 Macs in our business, they could not deliver. We engaged Daniel from Tech Help Direct, who was confident about a decision that would work perfectly for our 30+ user system. He installed a new Mac Pro server, backup solution, networking and remote access. Furthermore, everything was explained clearly in how the whole system interfaced and all tested beyond our expectations. The Tech Help Direct team members are true Mac specialists who know the system inside to out.
Tech Help Direct sorted out some issues with my business within a very short time which meant the business kept running with minimal down time. Their on-site and telephone support is professional and responsive and they are very pleasant to deal with.
Tech Help Direct has helped us from the outset, when we first established our business and office facilities on the Gold Coast. Tech Help Direct have provided all of our IT needs and support and we have been very happy with their responsiveness, knowledge and skills. Always very helpful and supportive in challenging IT situations. Always a very positive and pleasant attitude. Very easy to recommend to others.
Tech Help Direct provides expert IT support services for Apple MacOS, iOS devices, PC, server, networking, mobile device management, cloud, point of sale and much more. Our professional IT support services extend to over 2,000 repeat education, government, SMB and enterprise clients across Australia. We are a leading Apple Consultants Network certified member with strong partnerships including Cisco Meraki, Google, Jamf, Microsoft, HP Enterprise, Dropbox, Kounta, Vend, Zuludesk, Deputy and Xero just to name a few.
Our philosophy is and always has been that IT systems are here to make our life easier. Our team of IT consultants are motivated to design solutions that increase the productivity, reliability and security of our clients’ systems. Where opportunity arises, we take care in transitioning technology operations to perform faster and leverage business growth as a result. Continuous and thorough audit of costs, network environment, cloud services, point of sale, customer relationship management & accounting software, databasing software and hardware ensures that value for money is at the forefront of each particular business service and process.