ICT Managed Services and Consulting for Business.

Australian-based managed services & ICT consulting for business, government and education. We're in this to raise the standard on professional technology management, enabling organisations to focus on growth.

Managed ICT Services

24x7 help-desk operation.
Remote network monitoring – eliminating issues before they occur.
Incident management, tied to an agreed service level.
Efficient procurement and vendor management.
Detailed network reporting.
Dedicated service delivery managers.

ICT Consulting & Projects

Audit, procure, deploy or support.
Business Cloud Solutions: Email, file sharing and server virtualisation.
Enterprise Networking: Routing, remote access, wireless and security.
Training: Best practice staff training to optimise workflows.
Backup and business continuity.
Repairs & upgrades.

Find your ICT Solution by Industry

Our offices are based in Brisbane and the Gold Coast, servicing clients Australia-wide with expert onsite and remote ICT services. The core of our support focuses on efficiency, reliability and security with proven unparalleled results for the below industries.

Medical

Engineering

Manufacturing

Media & Design

Retail & Hospitality

Professional

Education

Medical

Medical and specialist clinic networks must be secure, precise and efficient, as should the IT support that those networks require. Tech Help Direct provides Australian-based expert support to over 250 specialist and general practitioner clinics operating with Genie Solutions, Best Practice or VIP.net as the practice management software of choice.

Engineering

Engineering organisations demand diligence, security and fast response times from their ICT team. With expertise in the Autodesk suite, Bluebeam and high-performance networking, Tech Help Direct provides unparalleled support to many mechanical, architectural, manufacturing and electronic engineering firms.

Manufacturing

From food & beverage to ambulances, Tech Help Direct securely manages the ICT networks of some of Australia's most prominent manufacturing brands with staff volumes into the hundreds. Providing exceptional support to organisations of this size commands that technical assistance is organised, efficient and consistent from end to end.

Media & Design

As a prominent Apple Consultant with focus on network speed and security, Tech Help Direct supports hundreds of graphic design, video production, media development and advertising organisations & departments throughout Australia.

Retail & Hospitality

As prominent partners and integrators of cloud point of sale platforms; Kounta and Vend, Tech Help Direct professionally configures the networks and point of sale systems from small cafes to large, multi-site retail stores.

Professional Services

Professional services are what Tech Help Direct offers, so it's no surprise to us that the standard is high from our clients. Many solicitors, accountants, financial advisors, architects and consultants around Australia take comfort knowing that their IT management is in safe hands with Tech Help Direct.

Education

Early learning centres, schools and higher education all have many common attributes in the ICT infrastructure and security; however, one that stands out above all else is large fleets of devices. Tech Help Direct is arguably one of Australia's most proficient experts when it comes to macOS and iOS device fleet deployment and management, otherwise known as mobile device management or MDM.

Chris Pensabene

CFO - Stone & Wood

Daniel and the Tech Help Direct team have been fundamental in rebuilding a scalable IT infrastructure, which simply works and is both Mac and PC compatible. They continually go above and beyond, looking for ways to continuously improve the infrastructure while providing a top-notch support line, explaining things in a very clear and simple way. We consider Tech Help Direct as an extension of our team and would highly recommend their services.

Lauren Todd

Director - DEMEX

Tech Help Direct provides a solutions-based approach to our ICT matters. As a managed service client, our team's queries are actioned exceptionally quickly and by a small allocated team who provide continuity of service, which improves our overall experience of technology.

Matthew Youn

CEO - Credit Counsellors Australia

After fifteen years of utilising IT support in our business, Tech Help Direct is by far the best IT professional we have dealt with. As a managed services client, they have provided a high standard of support to our needs, whether it be the ongoing day to day issues or being set the task of relocating both of our companies.
The team at Tech Help Direct has proven to show the utmost professionalism, and I would highly recommend their services.

Cherie Crawford

CFO - Brookfarm

Tech Help Direct took the time to listen to our business needs and helped us restructure and refine our IT systems and processes. They have created exceptional efficiencies within our business operations and helped us embrace a new level of IT skills. Their account management is exceptional and their tech team is responsive and timely, which is crucial when operating a multi layered business across multiple sites.

Lynne Oldfield

Director - Weepa

Being a managed client of Tech Help Direct has taken all the worry out of our IT. It's great to have them on call and watching over everything; however, you don't know how much you need them until you do. During COVID-19 the support was a game-changer. They worked tirelessly and quickly to transition our team to home, setting up customised solutions and troubleshooting on call. If you want smart, experienced IT people who listen and respond and don't give up until the problem is solved; this is the team.

For the love of tech.

Our team don't invest their time in Tech Help Direct to make ends meet. We truly all love technology, and we find immense satisfaction in integrating solutions that support our partnering clients with their business growth. Client success is our success, so you best believe we go above and beyond to get it.

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