About Us

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The professional team of Tech Help Direct.

See some of our valued clients that rely on our IT services.

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A proud & prominent member of the Apple Consultants Network.

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Background

Tech Help Direct was founded in 2008 by Managing Director and IT Professional, Daniel Herr.  Daniel, with his vast experience, customer loyalty and extensive knowledge-base, has driven Tech Help Direct to be one of the highest-ranked Apple Consultants Network members in Australia. Daniel encompasses a diligent, approachable and efficient work ethic, which is directly cascaded down to his entire knowledgable and customer-focused team. This has endorsed the growth of Tech Help Direct over the past years as a result of word-of-mouth marketing from Queensland Apple retail stores and of course our highly valued clients. Our clients comfortably rely on our services with the assurance that objectives are met and their businesses continue to run fluidly.

Our team of specialist IT professionals re-certify each year with Apple to ensure that our scope of knowledge remains at the pinnacle of the IT support market. Tech Help Direct services are very broad. We are specialists in supports small to medium business, enterprise and education, but also relay the power of this knowledge to the home user. We are affiliated with many hardware and software partners, so that we know and can customise systems to suit the needs of each entity. Alongside companies such as Apple, Cisco Meraki, Google, Microsoft Office 365, Capsule CRM, JAMF Casper Suite, Vend, Kounta, Xero and many more, we implement solutions that help your business and personal endeavours grow.

Locations

We are a mobile, on-site IT optimisation and support company positioned in Bundall on the Gold Coast and Fortitude Valley in Brisbane. Our onsite support extends from the Sunshine Coast to Brisbane, to the Gold Coast and down to Byron Bay in Northern New South Wales. Our experienced technicians are mobile within South East Queensland or we can assist anyone within Australia remotely using our customised Teamviewer support software. In fact, we manage the IT configurations for many individuals, educational institutions and companies in Perth, Sydney and Melbourne (just to name a few). Mac Service Brisbane & Gold Coast IT Support

Our Business Mission

We offer an array of specialist Mac, iOS, PC, server and networking  services to support and simplify IT for enterprise, education, business and home users (find out more here). Our business mission is to assist clients in the most timely and professional manner available to the South East Queensland and Northern New South Wales IT support market. We pride ourselves upon diligence and integrity, which coincides with the respect that we have attained from our repeat clients.

Our Business Vision

We have established and fostered exceptional relationships with many of the world’s leading IT companies including Apple, Cisco Meraki, Google, Microsoft and Telstra just to name a few. Our business vision is to continue the growth of our team, leverage the scope of our support and increase the volume and diversity of our client base. Our clients are our business and we do everything in our power to foster that relationship and maximise their satisfaction with our services.

Training & Certifications

We are a proud and dedicated member of the Apple Consultants Network. This means that we are committed to staying up to date with the latest Apple certifications. It assures that we know what we are doing when configuring your Mac computer, server, network and iOS devices. We work with many vendors and partners to ensure that we can offer outstanding solutions around mobile device management (MDM), point of sale (POS), customer relationship management (CRM), inventory management, accounting systems, industry-specific software (e.g. Genie Solutions in the Medical industry) and many other business services.

Click here to view our page on the Apple Consultants Network. To uphold our “Server & Networking”, “Mobility Deployment and “Education Solutions” status, each year we complete the following certifications:

ACSP

Apple Certified Support Professional

ACTC

Apple Certified Technical Coordinator

Apple Mobility Deployment

Certified to manage iOS devices with MDM solutions

Education Solutions

Certified by Apple for Professional Development & Teacher Training