About Us

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The professional team of Tech Help Direct.

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Corporate Profile

Tech Help Direct is an Australian privately-owned company founded in 2008. Our point of difference is that we specialise in Apple systems, partnered with an array of ICT services to support government, education, enterprise and business. Our team of ICT consultants are professionally trained and certified to deliver excellence in networking, security, device management, training, point of sale, cloud systems, integration and procurement. Our range of services are broad, yet specifically formulated to deliver only the most effective solutions. We frequently evaluate our workflows and product offerings to promote continual service improvement throughout the technology lifecycle of your organisation’s systems.

Our Culture

The most integral and defining factor attributed to our growth is our intuitive, nimble and empowered team. We are blessed with incredible and diverse ICT specialists that have amazing personalities, skillsets and communication skills. At Tech Help Direct, we embrace a fun and exciting work environment that offers consistent professional & personal development, challenges, freedom, travel and support that has morphed in to an ethos of team collaboration, laughs and friendship. 

Locations

Positioned in Bundall on the Gold Coast and Fortitude Valley in Brisbane, we support clients all over Australia and internationally with onsite emphasis to those located between Byron Bay and the Sunshine Coast. Of course, we don’t stop there. With many clients supported in Sydney, Melbourne, Perth, Vanuatu, Norfolk Island and New Zealand, it’s evident that the expertise and service dedication we provide is hard to come by.

Sustainability

Environmental sustainability is factored into every strategy and business decision. We take responsible environmental management very seriously, so we do everything we can to minimise our environmental footprint. Our end-of-life machines are stripped of reusable material and recycled so they do not end up as landfill. Our packaging materials are manufactured in recyclable cardboard and polystyrene. Our cars adhere to some of the lowest emission and petrol consumption standards on the market.

 

Health preservation and modern research articles are taken very seriously in light of the seemingly unknown effects of radio waves around us. When devising the placement of wireless access points, we ensure that best effort is made to minimise radio waves passing through the body en route to end devices.

Our Values

Our clients are our business and we do everything in our power to foster that relationship and maximise their satisfaction of our services. We communicate every step and take ownership of challenges to create solutions. Above all else, we care about our clients and we know that our efforts turn in to results. The results that keep us striving to be better than we were yesterday.

 

We have established and fostered exceptional relationships with many of the world’s leading IT companies including Apple, Cisco, Google and Microsoft just to name a few. Our business vision is to continue the growth of our team, leverage the scope of our support and increase the volume and diversity of our client base.

Training & Certifications

We are a proud and dedicated member of the Apple Consultants Network. This means that we are committed to staying up to date with the latest Apple certifications. It assures that we know what we are doing when configuring your Mac computer, server, network and iOS devices. We work with many vendors and partners to ensure that we can offer outstanding solutions around all of our business IT services.

Click here to view our page on the Apple Consultants Network. In order to uphold our Server & Networking, Mobility Deployment and Education Solutions Provider status, we complete the following certifications annually:

ACSP

Apple Certified Support Professional

ACTC

Apple Certified Technical Coordinator

Apple Mobility Deployment

Certified to manage iOS devices with MDM solutions

Education Solutions

Certified by Apple for Professional Development & Teacher Training