Approach

Approach

We are a results-driven, proactive and innovative ICT organisation that strives to be the very best in the industry. Satisfaction, fast support and service value is the promise to our clients and the very reason for our existence and growth.

Our mission is to strategically design and professionally implement exceptional IT systems by leveraging innovative technologies that promote workflow efficiency, mobility, simplicity and durability.

Here's our recipe to success

Credibility

The Tech Help Direct team have an outstanding reputation supporting over 2000 clients throughout Australia. Our most successful form of marketing is word of mouth. People like to talk about great service!

Organisation

Planning, deployment and fast support are all equally important facets of a successful implementation. Tech Help Direct integrates the globally-recognised ITIL methodology to professionally structure each and every project.

Experience

People study and practice their specialty for a long time to excel. Technology infrastructure is no different. We research, study and experience many systems to truly understand what works and what doesn’t.

Our Process

The Tech Help Direct team are a national leader when implementing strategic, simplified and effective ICT solutions. We leverage the globally-recognised ITIL methodology combined with unrivalled experience, knowledge, leadership and partnerships to promote continual service improvement. We diligently design and seamlessly operate our services to provide incredible value to our clients.

1Planning

The most vital phase is to plan your system and deployment timeframes. If required, we will work with architects and electricians to design and oversee the communications installation.
Procurement process

2Procurement

We are partnered with the most reliable platforms and best vendors in the world. We will procure your required hardware at competitive prices to align with the installation timeframe.
Deployment process

3Deployment

When everything is set, our professional and experienced team will deploy your network infrastructure. This involves the physical installation followed by extensive testing to tick all of the requisite boxes that adhere to our high standards.
Support process

4Support

In the planning phase, we structure your support requirements, based on patient volume and tolerance for unforeseeable downtime. Our team are fast to respond and with our specified infrastructure installed, most support requests are easily resolved remotely.

Environmental Sustainability

Before we implement any business decision, mother nature has the first word. We minimise our carbon footprint wherever possible by the use of energy-efficient alternatives and responsible disposal of end-of-life equipment. We operate fuel-efficient vehicles, LED lighting, power-conserving UPS devices, and we have reduced paper usage to a complete minimum. We work with partners who share our environmental philosophy, and we recommend Energy Star certified equipment wherever possible.