Business ICT Consulting Pricing

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Professional business IT services

We are Apple Mac specialists and a very prominent member of the Apple Consultants Network. We excel in every project that we undertake, which substantiates our business growth and model for existence; do a great job and the word will spread! Not only do our clients spread the word, but the Apple Stores in Queensland are all very confident in referring our IT services to support their business clients.

We analyse business procedures and workflows to tailor solutions that convert your objectives to reality. We strive to inhibit double entry and time constraints by utilising software systems that we use or have comprehensively tested prior to implementation. In light of reliability, we implement only industry-leading and thoroughly-tested equipment that minimise hardware failure, costs and business downtime.

Big office
CHERIE-CRAWFORD2
“Tech Help Direct took the time to listen to our business needs and helped us restructure and refine our IT systems and processes. They have created exceptional efficiencies within our business operations and helped us embrace a new level of IT skills. Their account management is exceptional and their tech team is responsive and timely, which is crucial when operating a multi layered business across multiple sites. “
Cherie Crawford

Chief Financial Officer – Brookfarm

Types of support.

How we can help and the way we structure our pricing.

Onsite Support

Onsite support (we come to you) is a minimum of 1 hour labour. Additional service callout charges may apply as per the below reference guide.

Remote Support

Remote support with Apple / Microsoft Remote Desktop or Teamviewer is a minimum of 30 minutes labour and billed in 15 minute increments.

Phone Support

Any support call that isn’t a “quick fix” and lasts longer than 5 minutes is billed at a minimum of 30 minutes and in 15 minute increments thereafter.

Support requests.

You say jump. We ask how high?

Urgent Support

Telephone Support
  • Support calls received within business hours will be attended to as soon as an allocated phone support technician becomes available. Support waiting time will be prioritised based on the level of urgency of the support call. The urgency of the call is at the technician’s discretion.
  • If the call is an urgent matter, the client can expect technical assistance within 30 minutes of contact with our phone assistant. Additional fees may apply.
Remote Support
  • Within business hours, remote jobs are prioritised based on urgency of support. If a matter is urgent, we can guarantee support within two (2) business hours of the request.
  • For urgent remote support in out of office hours, the client must call 1300 622 843 and leave a phone message, which will be directly emailed to a technician. The client can expect a call back back within two (2) hours if the issue is deemed as urgent. Additional fees may apply for urgent support requests.
Onsite Support
  • If the matter is urgent, we can guarantee an onsite technician within four (4) business hours. Additional service fees may apply for urgent support requests.
  • If an urgent request requires us to cancel a booking with another client or leave a current job, additional fees will be incurred at the “Emergency Support” labour rate above.

Standard Support

Telephone Support
  • Support calls received within business hours will be attended to as soon as an allocated phone support technician becomes available. Support waiting time will be prioritised based on the level of urgency of the support call. The urgency of the call is at the technician’s discretion.
  • Calls received in out of office hours will be forwarded to a voicemail service where the client can record a message stipulating the level of urgency. Recorded messages will be directly emailed to a technician and the client will receive a call back based on the urgency of the call. Out of office hours phone support is not guaranteed in standard service terms, but rather, are subject to availability of technical staff. Additional service rates apply for urgent support in out of office hours support.
Remote Support
  • For standard remote support requests, the client can either schedule a time or wait for the technician to become available and the support request will be attended to as soon as possible.
Onsite Support
  • Guaranteed within 48 hours when submitted during business hours (excluding weekends) if not an urgent request.

Service conditions.

Scheduling

Any appointments that are requested after 4.30pm will be subject to our “out of hours” pricing rate (as outlined above) after 5.30pm.

Cancellation

Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.

Hardware

Charges exclude the price of any supplied hardware.

Late Payment & Invoice Settlement Policy

If payment is not made by the due date (or as negotiated with our accounts department), a 5% (of the total bill) administration charge will apply. This fee increases by 5% for every 7 calendar days thereafter. Click for more detail.

Parking and additional travel.

CBD Parking

If a parking space can not be provided, clients in Brisbane and Gold Coast CBD will incur the parking expenses. The cost of the nearest parking will be passed on to the client directly.

Additional Travel

Additional travel expenses that are incurred to reach the premises outside of the above callout fee are to be paid by the client (e.g. flights, ferries, driving outside of serviced area).

More information and services.

Click here to book one of our team members as a new or existing client.

Click here to see service level agreement. This is very important to us. We work very hard to meet these time frames for all of our clients.

Click here to see our managed IT services. A complete end-to-end managed support solution recommended for organisations with no internal IT support.

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Business Pricing

Download our Standard Business Pricing brochure.

SEND US AN ENQUIRY TO RECEIVE A TAILORED QUOTE FOR YOUR BUSINESS.