Tech Help Direct provides professional onsite and remote IT support services to many Byron Bay-based organisations. Our office is located on the Gold Coast, in Bundall, where our incredible technical team members base themselves. Our IT specialists are rarely there and mostly scattered across South East Queensland and the Northern Rivers on New South Wales, assisting our incredible clients with their IT objectives.
Byron Bay IT support services are at the core of our operation with assistance extending to server & network management (for both Apple Mac and Windows environments), point of sale, wireless networking assessment & infrastructure design, mobile device management support, Mac deployment support, corporate Apple training, cloud solutions and integration (specifically around Google G Suite and a huge array of connected applications), Apple Mac repairs & upgrades, redundancy solutions and the list goes on…
IT solutions are here to make our lives easier, but “easier” is only formulated by knowing how with effective management and implementation. Our team love what they do and we excel in everything we do. Whether it’s specialised managed IT services, a one-off IT project, ongoing ad hoc support or a consultation to understand what you really need, we guarantee that our team will make your life easier. For the best and highest-ranked Byron Bay IT support services, please give our team a call on 1300 622 843. We look forward to hearing from you!
Common defining factors…
The Tech Help Direct team have an outstanding reputation supporting to over 2000 clients throughout Australia. Our most successful form of marketing is word of mouth. People like to talk about great service!
Planning, deployment and fast support are all equally important facets of a successful implementation. Tech Help Direct integrates the globally-recognised ITIL methodology to professionally structure each and every project.
People study and practice their specialty for a long time to excel. Technology infrastructure is no different. We support over 2000 clients throughout Australia, researching and experiencing many systems to truly understand what works and what doesn’t.
Whether you’re opening a new business or re-designing an existing one, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritise uptime reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your agency operating! A very brief overview of our project structure is supported by four main stages…
The most vital phase is to plan your system and deployment timeframes. If required, we will work with architects and electricians to design and oversee the communications installation.
We are partnered with the most reliable platforms and best vendors in the world. We will procure your required hardware at competitive prices to align with the installation timeframe.
When everything is set, our professional and experienced team will deploy your network infrastructure. This involves the physical installation followed by extensive testing to tick all of the requisite boxes that adhere to our high standards.
In the planning phase, we structure your support requirements, based on patient volume and tolerance for unforeseeable downtime. Our team are fast to respond and with our specified infrastructure installed, most support requests are easily resolved remotely.