With IT support professionals based in Brisbane, the Gold Coast and Northern NSW, the Tech Help Direct team supports over 2,000 organisations and individuals across Australia and several abroad. Our forever-expanding “word of mouth” client base is a reflection of our professionalism and expertise.
Tech Help Direct have substantial IT support experience with healthcare professionals, graphic designers, trade & building services, professional services and educational organisations. We support a diverse range of clients at a specialist level. We support and manage server and storage systems, network services, iPhone/iPad integration, mobile device management, point of sale solutions, cloud systems and backup solutions, just to name a few of our services. Our technicians are highly-skilled and adhere to all Apple certifications to constantly broaden their horizons.
We are very proud of our achievements to date, but we want to provide this excellent service to even more clients. Organisations need IT professionals to help them grow. With an optimal solution, scalability is simple. We are here to help!
Tech Help Direct has helped us from the outset, when we first established our business and office facilities on the Gold Coast. Tech Help Direct have provided all of our IT needs and support and we have been very happy with their responsiveness, knowledge and skills. Always very helpful and supportive in challenging IT situations. Always a very positive and pleasant attitude. Very easy to recommend to others.
Tech Help Direct took the time to listen to our business needs and helped us restructure and refine our IT systems and processes. They have created exceptional efficiencies within our business operations and helped us embrace a new level of IT skills. Their account management is exceptional and their tech team is responsive and timely, which is crucial when operating a multi layered business across multiple sites.
We have had Tech Help Direct transition our whole business to an optimal solution that works flawlessly. We had issues with previous IT companies who told us that they were Mac professionals, but when it came to installing a large and comprehensive system for fast file sharing across all 30 Macs in our business, they could not deliver. We engaged Daniel from Tech Help Direct, who was confident about a decision that would work perfectly for our 30+ user system. He installed a new Mac Pro server, backup solution, networking and remote access. Furthermore, everything was explained clearly in how the whole system interfaced and all tested beyond our expectations. The Tech Help Direct team members are true Mac specialists who know the system inside to out.
Tech Help Direct sorted out some issues with my business within a very short time which meant the business kept running with minimal down time. Their on-site and telephone support is professional and responsive and they are very pleasant to deal with.