As one of Australia’s highest-ranked Apple Consultants, it is no surprise that we support over 160 design studios across Australia. Design studios are the backbone of Apple systems and where Apple computers really shine! The processing power, incredibly stable operating system and secure system environment is vitally important when keeping up with the work demands of a design studio.
Trust us to be your professional IT partner
Tech Help Direct plans, deploys and supports the whole IT ecosystem from server and backup to network and end user computers. With incredible partnerships like Apple, Promise Technology, Cisco and Crashplan, we are able to reliably deploy solutions coupled with our vast experience, to truly raise the bar and make us the number one option for IT support in your studio.
Common defining factors…
The Tech Help Direct team have an outstanding reputation within the design environment. With support to over 160 studios throughout Australia, our most successful form of marketing is word of mouth. People like to talk about great service!
Planning, deployment and fast support are all equally important facets of a successful implementation. Tech Help Direct integrates the globally-recognised ITIL methodology to professionally structure each and every project.
Designers study and practice their specialty for a long time to excel. Technology infrastructure is no different. We support over 2000 clients throughout Australia, researching and experiencing many systems to truly understand what works and what doesn’t.
Whether you’re opening a new studio or re-designing an existing one, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritise uptime reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your studio operating! A very brief overview of our project structure is supported by four main stages…
The most vital phase is to plan your system and deployment timeframes. If required, we will work with architects and electricians to design and oversee the communications installation.
We are partnered with the most reliable platforms and best vendors in the world. We will procure your required hardware at competitive prices to align with the installation timeframe.
When everything is set, our professional and experienced team will deploy your network infrastructure. This involves the physical installation followed by extensive testing to tick all of the requisite boxes that adhere to our high standards.
In the planning phase, we structure your support requirements, based on patient volume and tolerance for unforeseeable downtime. Our team are fast to respond and with our specified infrastructure installed, most support requests are easily resolved remotely.