Gold Coast IT Support Services

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Professional Gold Coast IT support services delivered onsite or remotely for your organisation, business or home.

Tech Help Direct provides professional onsite and remote IT support services to many Gold Coast-based organisations and individuals. Our head office is conveniently located in Bundall, in the heart of the Gold Coast’s professional business district, where our incredible technical team members base themselves. Our team are in and out of our office, though generally scattered across the Gold Coast, assisting our incredible clients with their IT objectives.

Gold Coast IT support services are at the core of our operation with assistance extending to server & network management (for both Apple Mac and Windows environments), point of sale, wireless networking assessment & infrastructure design, mobile device management support, Mac deployment support, corporate Apple training, cloud solutions and integration (specifically around Google G Suite and a huge array of connected applications), Apple Mac repairs & upgrades, redundancy solutions and the list goes on…

Our expert IT support services are central to Gold Coast and extend far beyond.

The Gold Coast is a very fast-growing city, where small to medium business is largely the driving force. Efficiency and optimal workflows are paramount to conducting an effective business and professional IT support services are the simplest way to streamline your operations. We connect the dots to help your organisation flourish by embracing mobility, reliability and simplicity.

Gold Coast! IT solutions are here to make our lives easier, but “easier” is only formulated by knowing how with effective management and implementation. Our team love what they do and we excel in everything we do. Whether it’s a one-off IT project or event, ongoing ad hoc support or a professionally-managed IT solution, we guarantee that our team will make your life easier. For the best and highest-ranked Gold Coast IT services, please give our team a call on 1300 622 843. We look forward to hearing from you!

Selecting an IT partner for your business.

Common defining factors…

Credibility

The Tech Help Direct team have an outstanding reputation supporting to over 2000 clients throughout Australia. Our most successful form of marketing is word of mouth. People like to talk about great service!

Organisation

Planning, deployment and fast support are all equally important facets of a successful implementation. Tech Help Direct integrates the globally-recognised ITIL methodology to professionally structure each and every project.

Experience

People study and practice their specialty for a long time to excel. Technology infrastructure is no different. We support over 2000 clients throughout Australia, researching and experiencing many systems to truly understand what works and what doesn’t.

Our process.

Whether you’re opening a new business or re-designing an existing one, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritise uptime reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your agency operating! A very brief overview of our project structure is supported by four main stages…

1. Planning

The most vital phase is to plan your system and deployment timeframes. If required, we will work with architects and electricians to design and oversee the communications installation.

2. Procurement

We are partnered with the most reliable platforms and best vendors in the world. We will procure your required hardware at competitive prices to align with the installation timeframe.

3. Deployment

When everything is set, our professional and experienced team will deploy your network infrastructure. This involves the physical installation followed by extensive testing to tick all of the requisite boxes that adhere to our high standards.

4. Support

In the planning phase, we structure your support requirements, based on patient volume and tolerance for unforeseeable downtime. Our team are fast to respond and with our specified infrastructure installed, most support requests are easily resolved remotely.

Some of our valued Gold Coast clients.

We’d love to hear from you.