Hospitality IT Services

Call us now for support, queries OR pricing

We understand Hospitality.

Tech Help Direct’s ICT support services extends to many cafes, restaurants, motels, hotels and many more for industries that support entertainment, lifestyle and fun.

We are experts in point of sale (POS), cloud solutions, integration, wireless networks, networking, server management, backup and most importantly, staff training, to ensure that your solution is catered with the most optimal workflow. We support over 300 large repeat clients in the hospitality sector, including prominent organisations like the Gold Coast City Council and events like the Magic Millions.

Trust us to be your professional IT partner

Business efficiency is our driving force. We employ the mentality of working smarter and collaborating effectively. Whether it is a server-based system that you require, or a cloud solution to truly embrace mobility, we will assess your workflow and IT infrastructure to deploy the most optimal network for your organisation.

woman on a cafe using kounta in an Ipad

Discovery more about our POS partner for Hospitality.

Tech Help Direct kounta

Some of our supported systems and partners.

Hospitality Support

Find more about managed IT services for your business.

Selecting an IT partner for Hospitality support.

Common defining factors…


The Tech Help Direct team have an outstanding reputation within the hospitality environment. With support to over 300 clients throughout Australia, our most successful form of marketing is word of mouth. People like to talk about great service!


Planning, deployment and fast support are all equally important facets of a successful implementation. Tech Help Direct integrates the globally-recognised ITIL methodology to professionally structure each and every project.


Hospitality people study and practice their specialty for a long time to excel. Technology infrastructure is no different. We support over 2000 clients throughout Australia, researching and experiencing many systems to truly understand what works and what doesn’t.

Our process.

Whether you’re opening a new cafe or re-designing an existing restaurant, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritise uptime reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your office operating! A very brief overview of our project structure is supported by four main stages…

1. Planning

The most vital phase is to plan your system and deployment timeframes. If required, we will work with architects and electricians to design and oversee the communications installation.

2. Procurement

We are partnered with the most reliable platforms and best vendors in the world. We will procure your required hardware at competitive prices to align with the installation timeframe.

3. Deployment

When everything is set, our professional and experienced team will deploy your network infrastructure. This involves the physical installation followed by extensive testing to tick all of the requisite boxes that adhere to our high standards.

4. Support

In the planning phase, we structure your support requirements, based on patient volume and tolerance for unforeseeable downtime. Our team are fast to respond and with our specified infrastructure installed, most support requests are easily resolved remotely.

Some of our clients.

We’d love to hear from you.