Managed Services

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Minimise uncertainty & maximise support.

Proactive support and fast response times for a capped monthly price. Consider us your ICT management department and personal support team, but for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of our proven and specialised ICT support services. We do this by having;

  • 24 x 7 help-desk operation.
  • Remote network monitoring – eliminating issues before they occur.
  • Incident management, tied to an agreed service level.
  • Efficient procurement and vendor management.
  • Detailed network reporting.
  • Dedicated service delivery managers.

The Technology as a Service (Taas) model.

Technology as a Service relieves our clients from managing the day-to-day operation of their subscription licensing agreements. We can minimise the upfront costs by offering monthly instalments on vendor-approved equipment and licensing by bundling these costs in with our monthly service agreement, so that most ICT costs are covered on one monthly fixed fee.

Managed ICT Services Brochure

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The best of both worlds.

We love Apple and Microsoft. Especially helping them work together!

Experts in everything Apple. We are one of Australia’s leading Apple Consultants Network members.

We are a dedicated Microsoft Partner and professionally support many organisations throughout Australia.

Core Services

Every business is different. Pick and choose what you would like us to manage.

Keep critical IT services available to your business through proactive management of the server infrastructure. We provide service support for a wide range of technologies including professional support of both, Apple Mac and Microsoft Windows.

Take away the complexity of managing your network infrastructure with our managed network service. We provide service support for a wide range of networking products including LAN, Wireless, Firewall, Load Balancing, Content Filtering and WAN Optimisation platforms.

Cloud services are what give users and organisations true mobility and freedom to work on all devices. They make integration simple and are a constant backup source. We configure, integrate and manage systems like Google Apps, Office 365 and DropBox, just to name a few.

We will provide all aspects of support for your staff, from assisting them with day to day IT support through to network administration tasks such as managing their mailboxes, user accounts and application access.

Service support for the variety of devices your users have, including desktops, laptops, tablets and mobile devices. With the rising demand for BYOD computing, our managed devices offerings are an easy way to simplify user device support.

Protecting your company data is a key objective for us. We will manage the daily protection of your data and ensure that data can be retrieved as and when required.

Your organisation. Our priority.

Whether you’re opening a new business or re-designing an existing organisation, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritise uptime reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your organisation operating.

One-time stabilisation project.

  • – Standardised server installation.
  • – Installation of 24 x 7 monitoring agent on servers.
  • – Application of system updates.
  • – Automated scheduled disaster recovery image backup of each server.
  • – Installation or remote control facilities.
  • – Attending to any errors reported by users.
  • – Automated real-time virus detection and removal.
  • – Regular, scheduled backup to a cloud backup.

Managed service inclusions.

  • – Proactive support by phone, remote control and on site.
  • – Active monitoring of servers and network.
  • – Various service level agreements to suit your needs.
  • – Guaranteed response times.
  • – Password changes, user account creation and management.
  • – Monthly report of support incidents on request.
  • – Monthly system performance statements on request.
  • – Software and firmware updates.

Need more information or would you like to know pricing?