Tech Help Direct is a support leader in mobile device management (MDM) for Brisbane, Gold Coast, Sunshine Coast and northern New South Wales schools, enterprises and businesses. We are partnered with MDM platforms like Cisco Meraki, Jamf Casper Suite and Zuludesk to deliver customised solutions that work. As a prominent member of the Apple Consultants Network, we are certified, trained and supported in Mobility Deployment by Apple directly. Extensive experience, knowledge and customer feedback has made Tech Help Direct one of Queensland’s most reputable MDM service providers.
Mobile device management (MDM) is the ability to manage all of your Apple iOS (iPad and iPhone) and other mobile devices from one interface. This technology allows companies, managers and IT departments to seamlessly deploy specific settings to an iPhone or iPad. This can be completed by the end user or without any interaction on the user’s device at all. It includes settings like email, calendar and contact accounts, wifi settings, network settings, file sharing settings, restrictions and much more. Devices can be completely supervised, remotely monitored, locked, tracked and wiped by the MDM server without the end user knowing. Thus, productivity-inhibiting applications can be restricted and the use of the device can be measured effectively.
Tech Help Direct relies on services like Cisco Meraki’s Systems Manager, Jamf Software’s Casper Suite or Zuludesk to manage mobile devices. These are both robust systems that, when configured properly, provide exceptional solutions to deploy and manage your mobile devices in their own simple way. Although these services are all quite similar, they each have different methods of enrolling, deploying and managing profiles. They all have different features that may be better for you than the other counterparts. We have worked extensively with all of these systems and have vast experience of the whole deployment process.
We predominantly work with enterprise, business and education.
Below is a video of a large deployment that we did for Good start Early Learning in January 2015. It involved enrolling and configuring 1,260 iPad Air 2 devices to be remotely managed by the IT department at the head office in Brisbane. We used Apple Configuration to supervise and install enrollment profiles on the devices to then be managed by Jamf Software’s Jamf Pro (formerly Casper Suite) MDM server.
Tech Help Direct have extensive experience with the enrolment procedure of iOS mobile devices in an MDM server. The number one principle when choosing your enrolment strategy is deciding whether devices will be deployed as supervised or unsupervised devices. This is generally guided by whether the device is a BYOD (bring your own device) provided by the end user or it is provided by the organisation as a “work only” device. This delegates how much freedom to manipulate settings you would like to give the end user with their device.
An unsupervised device can seamlessly be enrolled by emailed profile or accessing a weblink to install the profile by the end user. The management profile is simply installed on top of the current system and there is no need to restore the device (or erase the existing data). Alternatively the device can be “supervised” which can happen using the following procedures:
Apple configurator is used to manually supervise devices and deploy profiles over a USB connection. It means that each device has to be restored (erase existing data and set up as a new device) prior to enrolling in an MDM server and configuring any profiles. The Apple Configurator software can be downloaded for free from the Mac App store for anyone to start supervising devices in bulk. Click to find out more.
The Apple Device Enrolment Program was made available to Australian education departments and businesses in late 2014. Organisations who bulk purchase their devices from approved Apple sales channels (like Apple Retail stores) can opt to enrol in DEP. This way, the devices can be shipped directly to the end user and automatically enrolled in the MDM server upon turning the device on and joining a wifi network. Below is the basic process (supplied by Jamf Software) that an Apple device will go through when enrolled in DEP and joining an MDM server like that provided by Casper Suite.