Media and advertising agencies are symbolic users of the Apple Mac ecosystem. As one of Australia’s highest-ranked Apple Consultants, Tech Help Direct provides specialised Apple IT management and support to hundreds of graphic design, video production, media development and advertising organisations & departments throughout Australia.
Trust us to be your professional IT partner
Business efficiency and continuity is our driving force. We employ the mentality of working smarter and collaborating effectively. Whether it is a server-based system, cloud solution or a hybrid, we will assess your workflow and IT infrastructure to deploy the most optimal system for your organisation.
Common defining factors…
The Tech Help Direct team have an outstanding reputation within the media and marketing environment. With support to over 2000 clients throughout Australia, our most successful form of marketing is word of mouth. People like to talk about great service!
Planning, deployment and fast support are all equally important facets of a successful implementation. Tech Help Direct integrates the globally-recognised ITIL methodology to professionally structure each and every project.
Designers study and practice their specialty for a long time to excel. Technology infrastructure is no different. We support over 2000 clients throughout Australia, researching and experiencing many systems to truly understand what works and what doesn’t.
Whether you’re opening a new agency or re-designing an existing one, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritise uptime reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your agency operating! A very brief overview of our project structure is supported by four main stages…
The most vital phase is to plan your system and deployment timeframes. If required, we will work with architects and electricians to design and oversee the communications installation.
We are partnered with the most reliable platforms and best vendors in the world. We will procure your required hardware at competitive prices to align with the installation timeframe.
When everything is set, our professional and experienced team will deploy your network infrastructure. This involves the physical installation followed by extensive testing to tick all of the requisite boxes that adhere to our high standards.
In the planning phase, we structure your support requirements, based on patient volume and tolerance for unforeseeable downtime. Our team are fast to respond and with our specified infrastructure installed, most support requests are easily resolved remotely.