Tech Help Direct provides expert medical clinic support to over 250 specialist and general practitioner clinics across Norther NSW, Gold Coast, Brisbane, Sydney and Melbourne. We know that the fast-paced environment of a clinic demands an organised, efficient and reliable ICT infrastructure that is guaranteed to perform. As one of Australia’s highest-ranked Apple Consultants, as well as a Microsoft and Cisco Meraki partner, we are certified to deploy scalable, secure networks that provide automated local and offsite redundancy that withstands any catastrophe. As a premium Genie Solutions partner, we focus on providing second-to-none services to have your clinic operating and integrating as well as it possibly can.
Trust us to be your professional IT partner who not only deploys a robust and proven system, but delivers industry-leading support to keep your clinic operating at peak efficiency.
Common defining factors…
The Tech Help Direct team have an outstanding reputation within the medical space. With support to over 100 clinics throughout Australia, our most successful form of marketing is word of mouth. People like to talk about great service!
Planning, deployment and fast support are all equally important facets of a successful implementation. Tech Help Direct integrates the globally-recognised ITIL methodology to professionally structure each and every project.
Doctors study and practice their specialty for a long time to excel. Technology infrastructure is no different. We support over 2000 clients throughout Australia, researching and experiencing many systems to truly understand what works and what doesn’t.
Whether you’re opening a new clinic or re-designing an existing practice, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritise uptime reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your clinic operating! A very brief overview of our project structure is supported by four main stages…
The most vital phase is to plan your system and deployment timeframes. If required, we will work with architects and electricians to design and oversee the communications installation.
We are partnered with the most reliable platforms and best vendors in the world. We will procure your required hardware at competitive prices to align with the installation timeframe.
When everything is set, our professional and experienced team will deploy your network infrastructure. This involves the physical installation followed by extensive testing to tick all of the requisite boxes that adhere to our high standards.
In the planning phase, we structure your support requirements, based on patient volume and tolerance for unforeseeable downtime. Our team are fast to respond and with our specified infrastructure installed, most support requests are easily resolved remotely.