Ken Brodie

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Ken Brodie

ICT Integrations Specialist

 

Mobile:  0435 715 007

Email: ken@techhelpdirect.com.au

Ken Brodie is an ICT Integrations Specialist at Tech Help Direct with over 5 years experience with Apple support. Ken has a wealth of experience in providing top-tier support that focuses on ensuring customer service and satisfaction at all times. As a team leader and trainer for AppleCare support, Ken has developed a wide range of expertise in providing software and hardware solutions for clients across Australia and New Zealand.

Ken has a passion for technology and “thinks outside the box” when it comes to implementation solutions. Ken strives to always find innovative and efficient solutions that are catered to the business or individual. As a technical trainer, Ken is able to simplify and explain complex systems in order to educate and help clients make the best decisions possible concerning technical solutions.

His goal is the continuous development of his skills, and applying them to provide world-class support to all clients.

 

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Primary Skills

  • Server and Cloud Solution Deployment
  • Redundancy Solutions
  • Macintosh and Windows Professional Support
  • Mobile Device Management
  • Networking
  • Technical Training
  • Software and Hardware Solutions

Certification

My Work Process

  • I strategically analyse current workflows and based on my vast experiences recommend the best alternative to implement for optimal efficiency and effectiveness.