Michael is an ICT Integrations Specialist at Tech Help Direct ICT Solutions and has worked in the ICT industry for eight years. Technology has always been Michael’s greatest passion and he is always striving to discover more efficient and effective ways of providing the best technological solutions. Michael goes above and beyond ensuring that he is able to provide the best customer service and satisfaction possible.
As a former Education ICT Manager, Michael has developed a wide range of skills and expertise in providing government-grade software and hardware solutions for over a dozen government-operated schools in Queensland. Michael also has five years experience providing technical support and solutions on behalf of an internet service provider including network support/ management, remote support and even complaint-handling achieving all-round customer satisfaction. Michael’s goal is the continual improvement of his skills, knowledge and self- development ensuring the best outcomes and value for his clients.
Michael identifies exactly what the customer is trying to achieve and exceeds that desired outcome in an efficient and effective manner which is easy for the customer to understand. If there is a solution that the customer is trying to implement to enhance their technology in their office or home, Michael will absorb their goal and roadmap a plan to provide the best outcome for their needs.