We are Apple Mac specialists and a very prominent member of the Apple Consultants Network. We excel in every project that we undertake, which substantiates our business growth and model for existence; do a great job and the word will spread! Not only do our clients spread the word, but the Apple Stores in Queensland are all very confident in referring our IT services to support their business clients.
We analyse business procedures and workflows to tailor solutions that convert your objectives to reality. We strive to inhibit double entry and time constraints by utilising software systems that we use or have comprehensively tested prior to implementation. In light of reliability, we implement only industry-leading and thoroughly-tested equipment that minimise hardware failure, costs and business downtime.
Chief Financial Officer – Brookfarm
How we can help and the way we structure our pricing.
Onsite support (we come to you) is a minimum of 1 hour labour. Additional service callout charges may apply as per the below reference guide.
Remote support with Apple / Microsoft Remote Desktop or Teamviewer is a minimum of 30 minutes labour and billed in 15 minute increments.
Any support call that isn’t a “quick fix” and lasts longer than 5 minutes is billed at a minimum of 30 minutes and in 15 minute increments thereafter.
You say jump. We ask how high?
Any appointments that are requested after 4.30pm will be subject to our “out of hours” pricing rate (as outlined above) after 5.30pm.
Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.
Charges exclude the price of any supplied hardware.
If payment is not made by the due date (or as negotiated with our accounts department), a 5% (of the total bill) administration charge will apply. This fee increases by 5% for every 7 calendar days thereafter. Click for more detail.
If a parking space can not be provided, clients in Brisbane and Gold Coast CBD will incur the parking expenses. The cost of the nearest parking will be passed on to the client directly.
Additional travel expenses that are incurred to reach the premises outside of the above callout fee are to be paid by the client (e.g. flights, ferries, driving outside of serviced area).
Click here to see our typical best effort service level agreement. This is very important to us. We work very hard to meet these time frames for all of our clients.