Server Management

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Businesses rely on servers. Servers rely on experts.

We’re passionate about business efficiency, uptime and the fluid motion of the “business cogs”. At Tech Help Direct, our state of the art server management model encompasses specialised monitoring software and enterprise-grade procedures to help our professional team uncover, pinpoint and resolve ICT issues before they emerge or start causing problems.
As an organisation or management team, it’s important to concentrate on developing business, rather than to pay attention to server management. Many organisations believe the server will “just keep working” as it does every day… until something goes wrong. Most organisations are not aware of the latest server management trends or simply do not have the expertise and industry knowledge to keep pace with the emerging server technologies.
If an organisation’s workflow depends on a server, it remains the core component of the businesses’ ICT infrastructure. It’s important to be dependable, secure, accessible and fast. Whether your server is hosted in a data centre, at your premises or virtually (e.g. Amazon Web Services or Microsoft Azure), our expert team have everything covered.

Proactive Support & Maintenance

It’s where Tech Help Direct excel. With more than 10 years of experience and latter-day technical expertise, we can manage all aspects of your servers’ day-to-day operations. We will apply a full set of automated services that will ensure your servers’ ultimate performance and redundancy at a price point that suits your business. What’s more, we explain it in layperson terms, so that you understand how your money is put to work to yield the results that you require.

The best of both worlds.

We love Apple and Microsoft. Especially helping them work together!

One of Australia’s highest-ranked and passionate Apple consultants.

Trusted Microsoft Partner with extensive field experience.

Core Services

Every business is different. Pick and choose what you would like us to manage.

SOFTWARE & OS UPDATES INSTALLATION
  • Keeping servers tuned up — regularly updating the OS and installed software.
  • Protecting servers from viruses with proven.
  • Fine-tuning servers to fulfil the organisation’s requirements.
TROUBLESHOOTING & MAINTENANCE
  • Keeping our finger on the pulse of your servers — our proactive 24/7 monitoring software helps us to instantly detect any deviation from the norm. The monitoring system is a Tech Help Direct unique platform that is linked to our help desk and notifies us of any hardware or software issues.
  • Ensuring the safety of your servers, first of all by carefully setting the security and conducting periodic audits thereafter.
ANALYSIS AND OPTIMISATION
  • Getting more from your servers — optimising them for maximum performance and productivity.
  • Examining your servers’ strengths and weaknesses — analysing their performance and continuously conducting stress tests.
  • Always caring about the data stored on servers — performing backups and data recovery if required.
  • Providing organisations with consulting services and advice on a wide range of subjects related to the server’s performance.
  • Constantly analysing the market to offer our clients the most efficient technologies and products.

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