Mobile device management (MDM) is the ability to manage all of your Apple iOS, iPadOS and macOS devices from one interface. This technology allows companies, managers and IT departments to seamlessly deploy specific settings or applications to groups of users. This can be completed by the end-user or without any interaction on the user's device at all. It includes settings like security policies, email accounts, wifi settings, network settings, file sharing settings, restrictions, backgrounds and much more. Devices can be completely supervised, remotely monitored, locked, tracked and wiped by the MDM server without the end-user knowing. Thus, productivity-inhibiting applications can be restricted and the use of the device can be measured effectively.

Tech Help Direct relies on services like Cisco Meraki's Systems Manager, Jamf Pro or Jamf School to manage devices. These are all robust systems that, when configured properly, provide exceptional solutions to deploy and manage mobile devices in their own simple way. Although these services are all quite similar, they each have different methods of enrolling, deploying and managing profiles. They all have different features that may be better for some organisations than the other counterparts. We are certified in all of these systems and have vast experience of the end-to-end deployment process, managing deployment of over 40,000 devices to date. Below is an example of how we use Jamf Pro internally to deploy our macOS devices.