Managed ICT Services

Managed ICT Services

Proactive support and fast response times for a capped monthly price. Consider us your ICT management department and personal support team, but for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of our proven and specialised ICT support services.

Your organisation becomes our priority

For our team to provide exceptional support of your technology, we need to enrol, document, stabilise and secure every aspect of your business. Subsequently, all ongoing support, monitoring, updates and issues are tracked within our state of the art and easy-to-use help desk platform, where we prioritise the support for our managed clients

Accountability Shift Project

A one-time stabilisation project where the onus of your network uptime and business continuity becomes our concern. We deliver award-winning excellence by ensuring your network fits the modern security profile and efficiency standard of the world’s fastest-growing organisations.
Standardised server installation.
Security and redundancy audit of all cloud services.
Installation of 24 x 7 monitoring agent on servers and workstations.
Application of system updates.
Automated scheduled disaster recovery of each server.
Installation of remote control facilities.
Attending to any errors reported by users.
Automated real-time virus detection and removal.

Managed Support Inclusions

The ultimate result for management teams and business owners is the ability to focus on organisational growth tasks. Your entire organisation is informed about where and how to access our services for fast ICT support. Our corporate growth directly correlates with client service value. We take efficient support for our managed clients very seriously.
Proactive support by phone, remote control and on-site.
Active monitoring of servers and network.
Various service level agreements to suit your needs.
Guaranteed response times.
Password changes, user account creation and management.
Monthly report of support incidents on request.
Monthly system performance statements on request.
Software and firmware updates.

Forward-thinking business IT management services.

Server Monitoring

Keep critical IT services available to your business through proactive management.

Managed Network

Take away the complexity of managing your network with our managed network service.

Cloud Services

Cloud services give users and organisations true mobility and freedom to work on all devices.

End User Support

We will provide all aspects of support for you and your employees.

Managed User Devices

Service support for all devices, including desktops, laptops, tablets and mobiles.

Security

Daily protection of your data and ensurance that data can be retrieved when required.

Would you like a quote to manage your business technology?

Not just a quote for monthly IT support expenses. We promise to help grow your business and drastically improve team productivity!