Terms and Conditions

• Service callout within 30 km of our Fortitude Valley (Brisbane) and Bundall (Gold Coast) offices is included (not billable). Travelling expenses outside of 30 km apply as per our pricing webpage: https://www.techhelpdirect.com.au/pricing
• Service callout fee’s will be deducted from the client's package credit as necessary and agreed upon.
• Parking expenses or additional travel charges are not included in the package. These costs will be invoiced to the client if options are not provided.
• Remote login services, where no onsite service callout is required, is a minimum of 30 minutes labour time (e.g. $70.00 for 1/2 hour labour on our business package rate). This will be billed if the remote login session takes longer than 5 minutes (and not deemed a “quick fix”)
• When one of our IT consultants attends the client’s premises, a minimum of one hour labour is required. After the first hour, our time is billed in 15 minute increments (e.g. $35.00 per 15 minutes on our business package).
• Hardware and software costs are not included in the packages and will incur additional charges that are invoiced as required.
• There must be credit assigned to the package to be eligible for the discounted labour rate. If there is no credit applied to the account within the package, the standard PAYG labour rate will apply (i.e. the package must be purchased prior making a booking).
• There are no refunds on the package credit.
• The package credit is not transferrable to another client.
• The expiry time is 12 months after the date of payment for the allocated support package.
• The discounted rate only applies within our standard operating hours of 8.30am to 5.30pm, Monday to Friday.
• The credit can be used for labour outside of our standard operating hours (i.e. after hours, Saturdays, Sunday, Public Holidays) however the standard service pricing for those times will apply as displayed on our pricing webpage: https://www.techhelpdirect.com.au/pricing
• The pricing stipulated per hour is per technician (e.g. 2 technicians working onsite will cost $280.00 per hour at the business package pricing rate).