Support Packages

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Support Packages

Business support packages to keep your business operating smoothly.

Complete Package
^$13,500100 Hours Support
- $135.00 / hour standard rate
- $15.00 off on hourly labour costs
- Per assigned technician
- Billed in 15-minute increments
- 12 month expiry
- Monitoring service available
SLA

Enterprise Package
^$7,00050 Hours Support
- $140.00 / hour standard rate
- $10.00 off on all hourly labour costs
- Per assigned technician
- Billed in 15-minute increments
- 12 month expiry
- Scheduled maintenance available
SLA

Business Package
^$2,80020 Hours Support
- $140.00 / hour standard rate
- $10.00 off on all hourly labour costs
- Per assigned technician
- Billed in 15-minute increments
- 12 month expiry
- Scheduled maintenance available
SLA

Standard Rate
^$150per hour
- Pay as you go
- M-F 8.30am to 5.30pm
- Phone, remote or onsite
- Per assigned technician
- 7 day invoice terms
- Billed in 15-minute increments
More Info

Support Package Information

Download the PDF that details our support packages. It includes service conditions and the manual acceptance form.

Service Level Agreement

Download our standard and pre-paid support package Service Level Agreement (SLA) PDF.

General service conditions.

Scheduling

Any appointments that are requested after 4.30pm will be subject to our “out of hours” pricing rate (as outlined above) after 5.30pm.

Cancellation

Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.

Hardware

Charges exclude the price of any supplied hardware.

Parking and additional travel.

Brisbane CBD Parking

If a parking space can not be provided, clients in Brisbane CBD will incur an additional charge of $50.00 (incl. GST) for parking expenses.

Additional Travel

Additional travel expenses that are incurred to reach the premises outside of the above callout fee are to be paid by the client (e.g. flights, ferries, driving outside of serviced area).

Complete the below form to apply.

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Select which support package you would like*
- Business
- Enterprise
- Complete
Terms and Conditions
- Service callout within 30 km of our Fortitude Valley (Brisbane) and Bundall (Gold Coast) offices is included (not billable). Travelling expenses outside of 30 km apply as per our pricing webpage: https://www.techhelpdirect.com.au/pricing
- Service callout fee’s will be deducted from the client's package credit as necessary and agreed upon.
- Parking expenses or additional travel charges are not included in the package. These costs will be invoiced to the client if options are not provided.
- Remote login services, where no onsite service callout is required, is a minimum of 30 minutes labour time (e.g. $70.00 for 1/2 hour labour on our business package rate). This will be billed if the remote login session takes longer than 5 minutes (and not deemed a “quick fix”)
- When one of our IT consultants attends the client’s premises, a minimum of one hour labour is required. After the first hour, our time is billed in 15 minute increments (e.g. $35.00 per 15 minutes on our business package).
- Hardware and software costs are not included in the packages and will incur additional charges that are invoiced as required.
- There must be credit assigned to the package to be eligible for the discounted labour rate. If there is no credit applied to the account within the package, the standard PAYG labour rate will apply (i.e. the package must be purchased prior making a booking).
- There are no refunds on the package credit.
- The package credit is not transferrable to another client.
- The expiry time is 12 months after the date of payment for the allocated support package.
- The discounted rate only applies within our standard operating hours of 8.30am to 5.30pm, Monday to Friday.
- The credit can be used for labour outside of our standard operating hours (i.e. after hours, Saturdays, Sunday, Public Holidays) however the standard service pricing for those times will apply as displayed on our pricing webpage: https://www.techhelpdirect.com.au/pricing
- The pricing stipulated per hour is per technician (e.g. 2 technicians working onsite will cost $280.00 per hour at the business package pricing rate).
- I have read, understand and agree to be bound by the above Terms and Conditions
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Support Packages

Call us now for support, queries OR pricing