Business support packages to keep your business operating smoothly.
Download the PDF that details our support packages. It includes service conditions and the manual acceptance form.
Download our standard and pre-paid support package Service Level Agreement (SLA) PDF.
If uptime is important for your business, we treat your technology as a service with a tailored agreement and fixed price.
See our general consulting, project and ad hoc support information for organisations.
Any appointments that are requested after 4.30pm will be subject to our “out of hours” pricing rate (as outlined above) after 5.30pm.
Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.
Charges exclude the price of any supplied hardware.
If a parking space can not be provided, clients in Brisbane CBD will incur an additional charge of $50.00 (incl. GST) for parking expenses.
Additional travel expenses that are incurred to reach the premises outside of the above callout fee are to be paid by the client (e.g. flights, ferries, driving outside of serviced area).