Support Packages

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Support Packages

Business support packages to keep your business operating smoothly.

  • Complete Package

  • $14,000100 Hours Support
    • $140.00 / hour standard rate
    • $25.00 discount from standard hourly labour
    • Per assigned technician
    • Billed in 15-minute increments
    • 12 month expiry
    • Monitoring service available

  • Enterprise Package

  • $7,25050 Hours Support
    • $145.00 / hour standard rate
    • $20.00 discount from standard hourly labour
    • Per assigned technician
    • Billed in 15-minute increments
    • 12 month expiry
    • Scheduled maintenance available

  • Business Package

  • $3,00020 Hours Support
    • $150.00 / hour standard rate
    • $15.00 discount from standard hourly labour
    • Per assigned technician
    • Billed in 15-minute increments
    • 12 month expiry
    • Scheduled maintenance available

  • Standard Rate

  • $165per hour
    • Pay as you go
    • M-F 8.30am to 5.30pm
    • Phone, remote or onsite
    • Per assigned technician
    • 7 day invoice terms
    • Billed in 15-minute increments

Support Package Information

Download the PDF that details our support packages. It includes service conditions and the manual acceptance form.

Service Level Agreement

Download our standard and pre-paid support package Service Level Agreement (SLA) PDF.

Managed ICT Services

If uptime is important for your business, we treat your technology as a service with a tailored agreement and fixed price.

Project or Ad Hoc Support

See our general consulting, project and ad hoc support information for organisations.

General service conditions.

Scheduling

Any appointments that are requested after 4.30pm will be subject to our “out of hours” pricing rate (as outlined above) after 5.30pm.

Cancellation

Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.

Hardware

Charges exclude the price of any supplied hardware.

Parking and additional travel.

Brisbane CBD Parking

If a parking space can not be provided, clients in Brisbane CBD will incur an additional charge of $50.00 (incl. GST) for parking expenses.

Additional Travel

Additional travel expenses that are incurred to reach the premises outside of the above callout fee are to be paid by the client (e.g. flights, ferries, driving outside of serviced area).

Complete the below form to apply.