Certifications

Certifications

Tech Help Direct strive to develop and maintain the highest level of quality and skills to meet their customers’ requirements.

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Certification
Award
Apple Certified Support Professional logo

Apple Certified Support Professional

Certified by Apple for advanced support and deployment of macOS devices.

Apple Solution Expert Commercial logo

Apple Solutions Expert Commercial

Procurement, deployment and support for organisations using Apple equipment.

Engineering Cisco Meraki Solutions logo

Cisco Meraki ECMS1

Certified expertise in Cisco Meraki networking and device management.

ISO 9001:2015

ISO 9001:2015 is an international standard dedicated to Quality Management Systems.

ITIL logo

ITIL

ITIL is a set of detailed practices for professional IT service management.

Jamf Admin logo

Jamf Certified Admin

Jamf 300 certified for expertise in the world's best Apple fleet management software.

Microsoft Cloud Solution Provider logo

Microsoft Cloud Solutions Provider

Authorised reseller and certified in Microsoft 365 cloud services.

Microsoft Silver Partner

Training and fast support management for Microsoft software and operating systems.

Suppliers As Partners 2019 Award

Stone & Wood Brewing Company voted Tech Help Direct as their 2019 supplier of the year.

Chris Pensabene

CFO - Stone & Wood

Daniel and the Tech Help Direct team have been fundamental in rebuilding a scalable IT infrastructure, which simply works and is both Mac and PC compatible. They continually go above and beyond, looking for ways to continuously improve the infrastructure while providing a top-notch support line, explaining things in a very clear and simple way. We consider Tech Help Direct as an extension of our team and would highly recommend their services.

Lauren Todd

Director - DEMEX

Tech Help Direct provides a solutions-based approach to our ICT matters. As a managed service client, our team's queries are actioned exceptionally quickly and by a small allocated team who provide continuity of service, which improves our overall experience of technology.

Matthew Youn

CEO - Credit Counsellors Australia

After fifteen years of utilising IT support in our business, Tech Help Direct is by far the best IT professional we have dealt with. As a managed services client, they have provided a high standard of support to our needs, whether it be the ongoing day to day issues or being set the task of relocating both of our companies.
The team at Tech Help Direct has proven to show the utmost professionalism, and I would highly recommend their services.

Cherie Crawford

CFO - Brookfarm

Tech Help Direct took the time to listen to our business needs and helped us restructure and refine our IT systems and processes. They have created exceptional efficiencies within our business operations and helped us embrace a new level of IT skills. Their account management is exceptional and their tech team is responsive and timely, which is crucial when operating a multi layered business across multiple sites.

Lynne Oldfield

Director - Weepa

Being a managed client of Tech Help Direct has taken all the worry out of our IT. It's great to have them on call and watching over everything; however, you don't know how much you need them until you do. During COVID-19 the support was a game-changer. They worked tirelessly and quickly to transition our team to home, setting up customised solutions and troubleshooting on call. If you want smart, experienced IT people who listen and respond and don't give up until the problem is solved; this is the team.