Aidan Kowalski is a Systems Administrator at Tech Help Direct with more than 7 years of experience working in a technical support role. Aidan attended TAFE to achieve a diploma in IT, where his journey started off as a computer repair technician on the Gold Coast, working with customers over the phone and onsite to resolve any issues with Windows and macOS workstations and networks. Aidan enjoys a challenge and is passionate about all things technology and cybersecurity.

The Systems Administrator is Tech Help Direct's level 2 support who provides advanced technical support to clients, resolving complex issues related to their servers, networks, and cloud systems. They ensure clients’ systems are optimised for performance, security, and reliability through the experience that they have attained over at least 7 years of tenure in the industry. This role involves performing system updates, patches, and configurations to keep client environments up to date. They collaborate with Level 1 support to escalate and resolve client issues efficiently and conduct root cause analysis to implement preventive measures. Additionally, they assist clients with network administration and help develop IT policies and procedures to ensure compliance with industry standards.