Andrei Voznjak is a Support Technician at Tech Help Direct. Born and raised in Estonia, Andrei migrated to Australia in 2010. Andrei attended BNIT TAFE to achieve a diploma in ICT Networking. Andrei's ICT career began in 2013 when he graduated and joined a Brisbane-based company supporting a multitude of businesses with onsite hardware and software issues using Windows and macOS systems. Andrei's biggest passion is networking and computing systems. Both of these are always changing and it's exciting to stay at the forefront of technical solutions. Andrei's professional goals are to advance his knowledge and skillset to expand his abilities in the ICT security and automation space.

A Support Technician at Tech Help Direct is responsible for providing first-line technical support to clients, addressing and resolving basic IT issues promptly and efficiently. They handle a range of technical problems, including troubleshooting hardware and software, assisting with network connectivity issues, and supporting end-users with everyday IT challenges. With excellent communication skills, they guide clients through problem-solving steps and escalate more complex issues to higher-level support when necessary. They maintain detailed records of support requests and solutions, ensuring accurate documentation for future reference. By delivering exceptional customer service and technical expertise, the Support Technician helps maintain the smooth operation of client systems and contributes to overall client satisfaction.