Andrei Voznjak is a Support Technician at Tech Help Direct. Born and raised in Estonia, Andrei migrated to Australia in 2010. Andrei attended BNIT TAFE to achieve a diploma in ICT Networking. Andrei's ICT career began in 2013 when he graduated and joined a Brisbane-based company supporting a multitude of businesses with onsite hardware and software issues using Windows and macOS systems. Andrei's biggest passion is networking and computing systems. Both of these are always changing and it's exciting to stay at the forefront of technical solutions. Andrei's professional goals are to advance his knowledge and skillset to expand his abilities in the ICT security and automation space.

Andrei is part of our level 1 support team as a Support Technician. The level 1 support team are the frontline experts who will solve most support requests for end-user computers and accounts. With sound troubleshooting and configuration skills in our vendor-supported systems and services, Support Technicians have proven their capability to remediate issues and diligently complete tasks that align with Tech Help Direct's high standard of operation.
Support Technicians will typically have 1-4 years of experience working with Tech Help Direct systems and at least two years experience before joining the Tech Help Direct team. Complex tasks that a Support Technician can not complete efficiently will be escalated to a Systems Administrator (level 2 support team member).