Andrew Kerr

Who Am I

Andrew Kerr is a Level 2 Support Technician at Tech Help Direct who has had 7 years of experience in the Apple Support network. Andrew's journey started off as an AppleCare advisor in Brisbane working with customers over the phone and remotely to resolve any issues that they had with their Mac and iOS devices. He then went onto becoming one of the Technical Specialists at the Apple Store in Robina on the Gold Coast.

Through Apple Robina, he progressed to become one of the Genius team to support customers with a multitude of technical queries with Apple macOS and iOS devices. Andrew is very passionate about providing expert support and creating personalised solutions for each client's need.

Work Process

Andrew identifies exactly what the client is trying to achieve and exceeds that desired outcome in an efficient and effective manner. If there is a solution that the customer is trying to implement to enhance their technology in their office, Andrew will work with their goal and roadmap a plan to provide the best outcome for their needs.

I Can Speak

English (native)

Primary Skills

Advanced Networking

Apple Configurator

Business Development and Workflow Optimisation

Home Media Solutions

iOS and Mobility Deployment

Macintosh and Windows Professional Support

Mobile Device Management

Software and Hardware Solutions


Apple Solutions Expert Commercial
Microsoft Silver Partner
Cisco Meraki ECMS1
Apple Certified Support Professional