Andy Carver

Who Am I

Andy Carver is a Systems Administrator, which is part of the level 2 support team, at Tech Help Direct. He is highly skilled in all of our supported systems and services with over 12 years of experience working directly with Tech Help Direct and Apple.
Andy has a thriving professional and personal passion for technology, with a systematic and analytical approach to problems, while constantly improving systems in place. He is motivated to support clients in all areas and continually strives to increase his abundant ICT knowledge. Andy is a capable problem solver and communicates efficiently with clients to provide a friendly, prompt and quality client service experience.

Team Description

Andy is part of our level 2 support team as a Systems Administrator. The level 2 support team are more tenured, experienced and skilled, working with advanced support requests and acting as an escalation point to level 1 support technicians. With solid administration, configuration and management skills in our vendor-supported systems and services, Systems Administrators operate efficiently to complete simple tasks faster with a broader knowledge to consult on and implement updated strategies that improve security and workflows.

I Can Speak

English (native)

Primary Skills

Advanced Networking

Business Development and Workflow Optimisation

iOS and Mobility Deployment

Macintosh and Windows Professional Support

Server and Cloud Solution Deployment

Software and Hardware Solutions


Jamf Certified Tech
Apple Solutions Expert Commercial
Microsoft Silver Partner
Cisco Meraki ECMS1
Apple Certified Support Professional
Jamf Certified Admin