Andy Carver is a Systems Administrator, which is part of the level 2 support team, at Tech Help Direct. He is highly skilled in all of our supported systems and services with over 12 years of experience working directly with Tech Help Direct and Apple.
Andy has a thriving professional and personal passion for technology, with a systematic and analytical approach to problems, while constantly improving systems in place. He is motivated to support clients in all areas and continually strives to increase his abundant ICT knowledge. Andy is a capable problem solver and communicates efficiently with clients to provide a friendly, prompt and quality client service experience.

Andy is part of our level 2 support team as a Systems Administrator. The level 2 support team are more tenured, experienced and skilled, working with advanced support requests and acting as an escalation point to level 1 support technicians. With solid administration, configuration and management skills in our vendor-supported systems and services, Systems Administrators operate efficiently to complete simple tasks faster with a broader knowledge to consult on and implement updated strategies that improve security and workflows.