Daniel Herr

Who Am I

I have over 15 years of ICT experience, fuelled by a passion for operational efficiency and attention to detail. I have worked at Apple as a technical expert for two years and with Telstra for three years, while founding Tech Help Direct and completing a degree in Business (majoring in Marketing and Psychology) at Griffith University on the Gold Coast. My experience helps me understand and create effective solutions for all types of businesses by streamlining the way ICT systems function. As Director of Tech Help Direct, I am also the lead project manager for our enterprise deployments. I specialise in advanced network security, large device deployments, server configuration and of course, integrating all Apple and Microsoft systems.

Work Process

I'm passionate about user experience because technology is not a one-size-fits-all solution in an organisation. Employees should have a choice about which hardware, software, systems and peripherals to use to collaborate within an organisation effectively. The technology user experience strongly correlates with employee satisfaction, and as common sense tells us, satisfied employees have a better tenure. The user experience is also dependent on systems operating efficiently, demanding a strong foundation for security, infrastructure, and cloud services. I manage the process of assessment, planning, testing, deploying and integrating technology, to enable employee satisfaction.

I Can Speak

English (native)

German (fluent)

Primary Skills

Advanced Networking

Business Development and Workflow Optimisation

Business Process Automation & Optimisation

Expert Apple Hardware / Software Repairs and Triage

Home Media Solutions

iOS and Mobility Deployment

Mac Training

Macintosh and Windows Professional Support

Mobile Device Management

OS Integration

Project Management

Redundancy Solutions

Server and Cloud Solution Deployment

Software and Hardware Solutions

Certifications

Microsoft Silver Partner
Cisco Meraki ECMS1
Apple Certified Support Professional
Jamf Certified Admin
ITIL