Felipe Bonati is a Systems Administrator at Tech Help Direct. He attended ACIT (Australian College of Information Technology) to achieve his advanced IT Telecommunications and Networking Engineering diploma. Felipe strongly believes in principles like trust, transparency and quality of service.

Felipe aims to provide an excellent experience for clients through service with a helpful approach and a sense of friendship. He enjoys all things networking and security fundamentals, automation, virtualisation and cyber resilience.

The Systems Administrator is Tech Help Direct's level 2 support who provides advanced technical support to clients, resolving complex issues related to their servers, networks, and cloud systems. They ensure clients’ systems are optimised for performance, security, and reliability through the experience that they have attained over at least 7 years of tenure in the industry. This role involves performing system updates, patches, and configurations to keep client environments up to date. They collaborate with Level 1 support to escalate and resolve client issues efficiently and conduct root cause analysis to implement preventive measures. Additionally, they assist clients with network administration and help develop IT policies and procedures to ensure compliance with industry standards.