Ken Brodie

Who Am I

Ken Brodie is an ICT Integrations Specialist at Tech Help Direct with over 5 years experience with Apple support. Ken has a wealth of experience in providing top-tier support that focuses on ensuring customer service and satisfaction at all times. As a team leader and trainer for AppleCare support, Ken has developed a wide range of expertise in providing software and hardware solutions for clients across Australia and New Zealand.

Ken has a passion for technology and “thinks outside the box” when it comes to implementation solutions. Ken strives to always find innovative and efficient solutions that are catered to the business or individual. As a technical trainer, Ken is able to simplify and explain complex systems in order to educate and help clients make the best decisions possible concerning technical solutions.

His goal is the continuous development of his skills, and applying them to provide world-class support to all clients.

Work Process

I strategically analyse current workflows and based on my vast experiences recommend the best alternative to implement for optimal efficiency and effectiveness.

I Can Speak

English (native)

Primary Skills

Advanced Networking

Macintosh and Windows Professional Support

Mobile Device Management

Redundancy Solutions

Server and Cloud Solution Deployment

Software and Hardware Solutions

Technical Training

Certifications

Apple Certified Support Professional