Marc Narbona is a dedicated and professional Projects Manager, as well as our Procurement Manager, here at Tech Help Direct. His knowledge of macOS, Windows, networking, cloud services and security platforms is unparalleled. Marc has always had a strong passion for assisting businesses with achieving their highest potential through the benefits of technology. With nine years of experience in our team, Marc especially enjoys delivering excellent customer service through explaining technology effectively and placing a high importance on specific needs. Creating solutions, solving problems and making somebody's day more enjoyable through technology is why Marc loves what he does.

Marc's position encompasses a combination of technical support, client solutions management and procurement of new technology. As part of our level 2 support team, Marc's knowledge is that of a Systems Administrator. He also oversees and manages client solutions and the procurement of new technology to ensure that our vendors and supply chains operate as fluidly as possible.

The level 2 support team are more tenured, experienced and skilled, working with advanced support requests and acting as an escalation point to level 1 support technicians. With solid administration, configuration and management skills in our vendor-supported systems and services, Systems Administrators operate efficiently to complete simple tasks faster with a broader knowledge to consult on and implement updated strategies that improve security and workflows.