Rab Shirley is a Support Technician at Tech Help Direct who has 9+ years of experience in the Apple support network. Rab's ICT journey started off with Apple as a Technical Specialist and he quickly worked his way upwards to a Senior Genius position and ACMT certification.
During his time with Apple, Rab has finely tuned his triage and repair skills to the highest standard across iOS, MacOS & Macintosh hardware ranging from 2008-present, while also pioneering a program to ensure this high level of service quality is consistent throughout the team. Rab's excellent knowledge of the Apple ecosystem allows him to efficiently find the best solutions.