Rab Shirley

Who Am I

Rab Shirley is a Level 2 Support Technician at Tech Help Direct who has 9+ years of experience in the Apple Support network. Rab's IT journey started off with Apple as a Technical Specialist and he quickly worked his way upwards to a Senior Genius position and ACMT certification.

During his time with Apple, Rab has finely tuned his triage and repair skills to the highest standard across iOS, MacOS & Macintosh hardware ranging from 2008-present, while also pioneering a program to ensure that this high level of service quality is consistent throughout the team. Rab's excellent knowledge of the Apple ecosystem allows him to efficiently find the best solutions.

I Can Speak

English (native)

Primary Skills

Expert Apple Hardware / Software Repairs and Triage

iOS and Mobility Deployment

OS Integration

Technical Training

Certifications

Microsoft Cloud Solutions Provider
Apple Solutions Expert Commercial
Microsoft Silver Partner
ISO 9001:2015