Serena completed a Bachelor of Journalism in 2021 and has a vast range of experience in customer service and administrative services. She thoroughly enjoys assisting clients with their needs and has high attention to detail and problem solving skills.

Serena is a people person and uses her education and experience to meet client's needs to provide exceptional customer service. Being the first point of contact, both in our head office on the Gold Coast and via phone, Serena strives to ensure everyone feels heard and appreciated, answering any queries and directing accordingly.