Tim Beavis is a Systems Administrator at Tech Help Direct with more than seven years of experience working in technical support roles, including three in the Apple support network. Tim began as a Technical Specialist at the Apple Store in Chermside, Brisbane, before migrating to an Apple Creative role, providing One-to-One and group training sessions for new and experienced Apple users. Tim progressed his career, moving to Genie Solutions where he supported customers with a multitude of medical and technical enquiries for both Apple macOS and Windows devices and servers. Tim is passionate about all things technology and truly enjoys finding the perfect solution for every client.

Tim is part of our level 2 support team as a Systems Administrator. The level 2 support team are more tenured, experienced and skilled, working with advanced support requests and acting as an escalation point to level 1 support technicians. With solid administration, configuration and management skills in our vendor-supported systems and services, Systems Administrators operate efficiently to complete simple tasks faster with a broader knowledge to consult on and implement updated strategies that improve security and workflows.