Tim Beavis

Who Am I

Tim Beavis is a Systems Administrator at Tech Help Direct with more than seven years of experience working in technical support roles, including three in the Apple support network. Tim began as a Technical Specialist at the Apple Store in Chermside, Brisbane, before migrating to an Apple Creative role, providing One-to-One and group training sessions for new and experienced Apple users. Tim progressed his career, moving to Genie Solutions where he supported customers with a multitude of medical and technical enquiries for both Apple macOS and Windows devices and servers. Tim is passionate about all things technology and truly enjoys finding the perfect solution for every client.

Team Description

Tim is part of our level 2 support team as a Systems Administrator. The level 2 support team are more tenured, experienced and skilled, working with advanced support requests and acting as an escalation point to level 1 support technicians. With solid administration, configuration and management skills in our vendor-supported systems and services, Systems Administrators operate efficiently to complete simple tasks faster with a broader knowledge to consult on and implement updated strategies that improve security and workflows.

I Can Speak

English (native)

Primary Skills

Advanced Networking

Expert Apple Hardware / Software Repairs and Triage

Home Media Solutions

iPhone & iPad Training

Mac Training

Macintosh and Windows Professional Support

Mobile Device Management

OS Integration

Redundancy Solutions

Requirements Analysis/Gathering

Server and Cloud Solution Deployment

Software and Hardware Solutions

Technical Training


Jamf Certified Tech
Apple Solutions Expert Commercial
Microsoft Silver Partner
Apple Certified Support Professional