Tim McDonald

Who Am I

Tim McDonald is the Technical Compliance Manager at Tech Help Direct with an exceptional work ethic and incredible attention to detail. Tim has extensive experience in end-user support emphasising very high standards in customer service and satisfaction. Tim's objective is to provide elite service and solutions catered to individual and corporate needs. Tim loves that he is able to share his knowledge and expertise to find what works to promote operational efficiency. Tim has been a Tech Help Direct team member for 8 years (as of 2021) and was formerly a team leader at AppleCare support for 5 years, managing various teams, locally and internationally.

Work Process

I strategically analyse current workflows and based on my vast experiences recommend the best alternative to implement for optimal efficiency and effectiveness.

I Can Speak

English (native)

Japanese (intermediate)

Primary Skills

Business Development and Workflow Optimisation

iOS and Mobility Deployment

Macintosh and Windows Professional Support

Server and Cloud Solution Deployment

Software and Hardware Solutions


Apple Solutions Expert Commercial
Microsoft Silver Partner
Cisco Meraki ECMS1
Apple Certified Support Professional
Jamf Certified Admin