Tech Help @ Home Pricing

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Pricing

Excellent service. Great price.

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Otherwise, please scroll down to view information on our pricing structure.

Your technicians are great! You actually are true Apple Mac specialists – Not just a geek who claims to know Apple and googles for a fix. I’ve had 2 other IT companies out that couldn’t fix the Airport wifi and Time Machine backup in my business. You got it done within an hour! I’m truly impressed with the tech who helped us and so happy that you were referred to me from the Apple Store!
Liia Reinvali

Artist and Owner – LiiArt

Labour pricing.

Our fee structure (including GST).

  • Standard

  • $150per hour
    • Monday to Friday
    • 8.30am to 5.30pm
    • Per assigned technician
    • Billed in 15-minute increments
    • Standard support requests*

  • Out of Office Hours

  • $175per hour
    • Saturday: 8.30am to 5.30pm
    • Mon-Fri: 5.30pm to 8.30am
    • Per assigned technician
    • Billed in 15-minute increments
    • Standard support requests*

  • Emergency Support

  • $275per hour
    • Sunday & Public Holidays
    • Priority assistance
    • Per assigned technician
    • Billed in 15-minute increments
    • Urgent support requests*

Types of support.

How we can help and the way we structure our pricing.

Onsite Support

Onsite support (we come to you) is a minimum of 1 hour labour. Additional service callout charges may apply as per the below reference guide.

Remote Support

Remote support with Apple / Microsoft Remote Desktop or Teamviewer is a minimum of 30 minutes labour and billed in 15 minute increments.

Phone Support

Any support call that isn’t a “quick fix” and lasts longer than 5 minutes is billed at a minimum of 30 minutes and in 15 minute increments thereafter.

Support requests.

You say jump. We ask how high?

Urgent Support

Telephone Support
  • Support calls received within business hours will be attended to as soon as an allocated phone support technician becomes available. Support waiting time will be prioritised based on the level of urgency of the support call. The urgency of the call is at the technician’s discretion.
  • If the call is an urgent matter, the client can expect technical assistance within 30 minutes of contact with our phone assistant. Additional fees may apply.
Remote Support
  • Within business hours, remote jobs are prioritised based on urgency of support. If a matter is urgent, we can guarantee support within two (2) business hours of the request.
  • For urgent remote support in out of office hours, the client must call 1300 622 843 and leave a phone message, which will be directly emailed to a technician. The client can expect a call back back within two (2) hours if the issue is deemed as urgent. Additional fees may apply for urgent support requests.
Onsite Support
  • If the matter is urgent, we can guarantee an onsite technician within four (4) business hours. Additional service fees may apply for urgent support requests.
  • If an urgent request requires us to cancel a booking with another client or leave a current job, additional fees will be incurred at the “Emergency Support” labour rate above.

Standard Support

Telephone Support
  • Support calls received within business hours will be attended to as soon as an allocated phone support technician becomes available. Support waiting time will be prioritised based on the level of urgency of the support call. The urgency of the call is at the technician’s discretion.
  • Calls received in out of office hours will be forwarded to a voicemail service where the client can record a message stipulating the level of urgency. Recorded messages will be directly emailed to a technician and the client will receive a call back based on the urgency of the call. Out of office hours phone support is not guaranteed in standard service terms, but rather, are subject to availability of technical staff. Additional service rates apply for urgent support in out of office hours support.
Remote Support
  • For standard remote support requests, the client can either schedule a time or wait for the technician to become available and the support request will be attended to as soon as possible.
Onsite Support
  • Guaranteed within 48 hours when submitted during business hours (excluding weekends) if not an urgent request.

Service callout.

Travel costs (including GST).

Gold Coast

Free

Within 30 km of Bundall

$45.00

31-60 km from Bundall

$90.00

61-90 km from Bundall

$135.00

90 – 120 km from Bundall

90 km + from Bundall

Brisbane

Free

Within 30 km of Fortitude Valley

$45.00

31-60 km from Fortitude Valley

$90.00

61-90 km from Fortitude Valley

$135.00

90 – 120 km from Fortitude Valley

90 km + from Fortitude Valley

Service conditions.

Scheduling

Any appointments that are requested after 4.30pm will be subject to our “out of hours” pricing rate (as outlined above) after 5.30pm.

Cancellation

Appointments that are not cancelled within 2 hours of scheduled time will incur a full minimum labour charge of 1 hour.

Hardware

Charges exclude the price of any supplied hardware.

Late Payment & Invoice Settlement Policy

If payment is not made by the due date (or as negotiated with our accounts department), a 5% (of the total bill) administration charge will apply. This fee increases by 5% for every 7 calendar days thereafter. Click for more detail.

Parking and additional travel.

CBD Parking

If a parking space cannot be provided, clients in Brisbane & Gold Coast CBD will incur the parking expenses. The cost of the nearest parking will be passed on to the client directly.

Additional Travel

Additional travel expenses that are incurred to reach the premises outside of the above callout fee are to be paid by the client (e.g. flights, ferries, driving outside of serviced area).

More information and services.

Click here to book one of our team members as a new or existing client.

Click here to see service level agreement. This is very important to us. We work very hard to meet these time frames for all of our clients.