Testimonials

Some of the things our valued clients have said about our services.

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Best IT support. Best customer service.

At Tech Help Direct, we strive to offer the best IT support to Brisbane and Gold Coast businesses and users. Our team are motivated by the consistent positive reinforcement that we truly are great at what we do. Our passion for Apple products, extensive experience and drive to create the best possible solution positions us at the forefront of the market. Below are some of the many testimonials that our team receive on a regular basis from our client satisfaction survey.

What our clients have to say.

Karen WestKaren West Specialist: Raven Dover

Q: What was your impression of the IT Specialist?
Karen: “Professional attitude & well-organised

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Karen: “I would recommend Tech Help Direct to other people

Piari LeiboPiari LeiboSpecialist: Raven Dover

Q: What was your impression of the IT Specialist?
Piari: “Professional attitude & well-organised

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Piari: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Piari: “I lost the link to the page with prices for the support packages. I’d be very interested.

Roger WilsonRoger Wilson

Q: What was your impression of the IT Specialist?
Roger: “Knowledgeable and motivated technician

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Roger: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Roger: “I meant to ask Raven how best to prevent so much junk email coming through. My apple tells me when it thinks something is junk but I don’t have an icon to click on to put junk in junk only trash. I googled what to do but it seemed very complex. I am inundated. Any simple steps would be appreciated by email.

Melissa SpilstedMelissa SpilstedSpecialist: Raven Dover

Q: What was your impression of the IT Specialist?
Melissa: “Knowledgeable and motivated technician

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Melissa: “I would recommend Tech Help Direct to other people

Alice CoatesAlice CoatesSpecialist: Jack Barry

Q: What was your impression of the IT Specialist?
Alice: “Knowledgeable and motivated technician

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Alice: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Alice: “He was perfect, efficient and it appeared effortless for him to fix a whole lot of issues i have had

Anna MathewAnna Mathew

Q: What was your impression of the IT Specialist?
Anna: “Knowledgeable and motivated technician

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Anna: “Very satisfied

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Anna: “We are very happy with the help that Raven has given in resolving the numerous IT problems we had.

Sharon MitchellSharon MitchellSpecialist: Raven Dover

Q: What was your impression of the IT Specialist?
Sharon: “Knowledgeable and motivated technician

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Sharon: “I would recommend Tech Help Direct to other people

John MorrisJohn Morris

Q: What was your impression of the IT Specialist?
John: “Professional attitude & well-organised

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
John: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
John: “We found Andy Carver to be a very professional and helpful technician who completed the work we required in a timely and efficient manner and explained any questions we had in layman’s terms. We would definitely recommend Andy and Tech Help Direct to anyone requiring Apple/Windows technical support.
Many Thanks,
John Morris.

Bob FawcettBob FawcettSpecialist: Ben Young

Q: What was your impression of the IT Specialist?
Bob: “Professional attitude & well-organised

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Bob: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Bob: “no.

Patricia MillerPatricia Miller

Q: What was your impression of the IT Specialist?
Patricia: “Professional attitude & well-organised

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Patricia: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Patricia: “Andy the technician was brilliant…..very informative and was easily able to accomplish all that was required. Highly recommend.

Jane McDonaldJane McDonald

Q: What was your impression of the IT Specialist?
Jane: “Professional attitude & well-organised

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Jane: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Jane: “No – Marc was great!

Shakti SheppardShakti Sheppard

Q: What was your impression of the IT Specialist?
Shakti: “Professional attitude & well-organised

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Shakti: “I would recommend Tech Help Direct to other people

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Shakti: “Marc was very professional and highly experienced with helping me Resolve my issues on my MAC. I was very impressed!!! Thank you for doing such a wonderful job– I would highly recommend Marc for any MAC issues.

Kat WalterKat Walter

Q: What was your impression of the IT Specialist?
Kat: “Knowledgeable and motivated technician

 

Q: How satisfied were you with the overall experience regarding your interaction with Tech Help Direct?
Kat: “Very satisfied

 

Q: Was there anything else Tech Help Direct or the IT specialist could have done to improve your experience?
Kat: “Nope – Tim is awesome !!