At Tech Help Direct, we do more than supply Apple devices. We build tailored technology strategies that align with your operational goals. As an Apple Authorised Reseller, we specialise in customised procurement, zero-touch deployment, lifecycle management, and sustainable refresh programs for businesses and schools across Australia.
Customised Apple procurement to meet your organisation's needs.
We work closely with your team to identify the best-fit Apple hardware for your environment—whether it's MacBook Air for your mobile workforce, iPad for frontline teams, or Studio hardware for creative professionals.
Device pre-enrolment into Apple Business/School Manager
Accessory and peripheral matching
Zero-touch delivery for immediate use
Tailored financing options with Apple Financial Services
Premium Apple device support
AppleCare for Enterprise
Ensure your Apple technology works flawlessly across your organisation with AppleCare for Enterprise — the comprehensive support solution tailored for business and education environments. AppleCare for Enterprise offers IT departments and end users priority access to Apple’s expert technical support, on-site hardware service, and flexible device coverage to keep teams productive and protected.
24/7 technical support for IT departments and end users
Next-business-day on-site repairs for Mac and iOS devices in major metro areas
Flexible service options including device pooling to reduce downtime
Support for Apple-native services like MDM, networking, and security integration
Designed for organisations and internal IT teams managing Apple devices and services at scale. Whether deploying macOS, iOS, iPadOS or integrating with directory services, network infrastructure, or MDM platforms, AppleCare OS Support provides access to Apple’s expert technical support with three support levels — Select, Preferred, or Alliance — based on the complexity of the environment and the level of support the organisation requires.
Direct access to Apple’s enterprise-level technical support team
Assistance with advanced software integration and deployment strategies
Support for Apple OS configuration, networking, security, and Apple-native services
Flexible service tiers to align with your operational needs and IT capabilities
We partner with Apple Financial Services (AFS) to offer leasing and financing options that simplify procurement and improve cash flow. Our team can tailor a financing structure to match your budget cycle—ideal for education funding models or capital-restricted businesses.
Spread costs over 12–36 months with predictable monthly payments
Refresh devices at the end of term to ensure your fleet stays current
Combine hardware, software, and services into a single package
Bundle in deployment, support, or training with your device agreement
Procure, onboard and refresh devices
🖥 Device Supply & Finance Options
With flexible finance options, we can bundle iPad, iPhone, Mac, accessories, licensing and services into a solution that's tailored for organisations.
We add devices straight to Apple Business Manager or School Manager, so your MDM can do the heavy-lifting of the pre-configuration straight out of the box.
🔐 Identity & SSO Integration
Seamless integration with Microsoft 365/Entra ID or Google Workspace for SSO, security, and easy classroom application and services access.
Strategic device lifecycle management
Plan, deploy and refresh with confidence.
Apple fleets are long-term investments and our approach ensures you get the most value from every device. With Tech Help Direct, you’re not just deploying technology; you’re investing in a reliable, supported lifecycle that scales with your business or school. When it’s time to retire devices, we manage end-of-life processes responsibly with secure recycling and data disposal, ensuring the least impact on mother nature.
Combined with our managed ICT services, the responsibility of your Apple device lifecycle management is on us.
Proactive support and fast response times for a capped monthly price. Consider us your strategic partner, ICT management department and personal support team but for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of our proven and specialised organisational support services with all team members based locally in Brisbane and the Gold Coast.
Start your next Apple project with a procurement and lifecycle partner you can trust. We’ll help you finance smarter, deploy faster, and support longer.
