Apple devices are incredible straight out of the box, but that is the tip of the iceberg. The fleet management and security capabilites are mind-blowing, but you need an expert to execute and manage this professionally. It's what we've mastered for over 15 years, so we've got you covered.
Apple-centric managed ICT services for your organisation.
Proactive support and fast response times for a capped monthly price. Consider us your strategic partner, ICT management department and personal support team but for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of our proven and specialised organisational support services with all team members based locally in Brisbane and the Gold Coast.
Incident management, tied to an agreed service level.
Efficient procurement and vendor management.
Detailed network documentation and reporting.
Dedicated service delivery managers.
900+
Devices under Management
100's
of Happy Clients Across Australia
15
Years Helping Small and Medium Business
100%
Australian Owned and Operated
AppleCare+
Extra coverage, less worry.
Accidental damage coverage
Up to two incidents every 12 months, including drops, spills and cracked screens—with a small service fee.
Extended hardware support Enjoy up to 3 years of Apple-certified service and parts beyond the standard warranty.
Battery & accessory protection Covers battery replacements and accessories like Apple Pencil and Apple-branded keyboards.
Priority access to Apple support Get direct access to Apple experts via chat or phone—no delays, no confusion.
Global repair coverage Get service and support at any authorised Apple service provider around the world—ideal for mobile teams, staff travel, or student excursions.
Protect your Apple devices with confidence.
AppleCare+ extends your standard Apple warranty and includes accidental damage protection, giving you peace of mind for every Mac, iPhone, iPad, and Apple Pencil in your environment.
Whether you're deploying devices in a school, business, or creative studio, AppleCare+ helps reduce downtime, repair costs, and support headaches.
Ensure your Apple technology works flawlessly across your organisation with AppleCare for Enterprise — the comprehensive support solution tailored for business and education environments. AppleCare for Enterprise offers IT departments and end users priority access to Apple’s expert technical support, on-site hardware service, and flexible device coverage to keep teams productive and protected.
24/7 technical support for IT departments and end users
Next-business-day on-site repairs for Mac and iOS devices in major metro areas
Flexible service options including device pooling to reduce downtime
Support for Apple-native services like MDM, networking, and security integration
Designed for organisations and internal IT teams managing Apple devices and services at scale. Whether deploying macOS, iOS, iPadOS or integrating with directory services, network infrastructure, or MDM platforms, AppleCare OS Support provides access to Apple’s expert technical support with three support levels — Select, Preferred, or Alliance — based on the complexity of the environment and the level of support the organisation requires.
Direct access to Apple’s enterprise-level technical support team
Assistance with advanced software integration and deployment strategies
Support for Apple OS configuration, networking, security, and Apple-native services
Flexible service tiers to align with your operational needs and IT capabilities
As a Jamf Professional Partner, Tech Help Direct is an industry leader in Apple device deployment and management, proudly holding some of the highest level of Jamf Pro certifications across many team members. As trusted specialists in endpoint management, our Brisbane and Gold Coast based team leverages advanced Jamf Pro capabilities to deliver secure, scalable, and efficient solutions tailored to the unique needs of businesses and educational institutions. Our certified proficiency ensures seamless deployment, configuration, and support of Apple ecosystems, empowering clients to maximise productivity while maintaining top-tier security and compliance.
Apple professional services for large fleet deployments.
At Tech Help Direct, we specialise in deploying and managing Apple ecosystems with precision and scalability. Whether you're running a business or a school, Apple Business Manager and Apple School Manager are essential tools that streamline the setup, deployment, and management of Apple devices across your organisation.
We've been in the industry for a long time, and we know what works. From incredibly advanced deployments to simpler cyber compliance, we pair Apple Business Manager or School Manager with Jamf Pro, Jamf School, or Microsoft Intune for optimal management.
