As a Team Coordinator at Tech Help Direct, Simran brings a passion for helping others and a commitment to connecting individuals with the right support to enhance their experience and outcomes. With a wealth of knowledge gained from three years as a Technical Expert at Apple and an extensive background in customer service, she combines deep technical insight with a strong understanding of both team and client needs. Known for her attention to detail, Simran ensures smooth processes and consistent, high-quality support.

As the primary contact for all enquiries and requests, Simran works closely with Tech Help Direct’s team of skilled technicians to ensure client queries are resolved efficiently. She also oversees recruitment, onboarding, and development programs aligned with company goals, while fostering a collaborative, inclusive work culture. Her strong organisational skills and people-first approach help drive team performance and client satisfaction.