Tim Beavis is a Systems Administrator at Tech Help Direct with more than 10 years of experience working in technical support roles, including three in the Apple support network. Tim began as a Technical Specialist at the Apple Store in Chermside, Brisbane, before migrating to an Apple Creative role, providing One-to-One and group training sessions for new and experienced Apple users. Tim progressed his career, moving to Genie Solutions where he supported customers with a multitude of medical and technical enquiries for both Apple macOS and Windows devices and servers. Tim is passionate about all things technology and truly enjoys finding the perfect solution for every client.

The Systems Administrator is Tech Help Direct’s level 2 support who provides advanced technical support to clients, resolving complex issues related to their servers, networks, and cloud systems. They ensure clients’ systems are optimised for performance, security, and reliability through the experience that they have attained over at least 7 years of tenure in the industry. This role involves performing system updates, patches, and configurations to keep client environments up to date. They collaborate with Level 1 support to escalate and resolve client issues efficiently and conduct root cause analysis to implement preventive measures. Additionally, they assist clients with network administration and help develop IT policies and procedures to ensure compliance with industry standards.