Tim McDonald is the Service Delivery Manager at Tech Help Direct, where he manages the technical team to complete our projects to the highest possible standard. Tim has extensive experience in end-user support, with close attention to detail and customer experiences that exceed expectations. Tim’s objective is to ensure elite services and solutions are provided to meet and surpass individual and corporate needs. He loves that he can share his knowledge and expertise to find what works to promote operational efficiency. Tim has been a Tech Help Direct team member for 10 years (as of 2024) and was formerly a team leader at AppleCare support for five years, managing various teams and projects, locally and internationally.

The Service Delivery Manager at Tech Help Direct provides expert support to clients by ensuring the seamless delivery of IT services that meet their specific needs and expectations. They ensure clients receive high-quality service through effective management of service operations, team coordination, and performance monitoring. This role involves maintaining strong relationships with clients, overseeing service delivery processes, and ensuring timely resolution of any issues. They collaborate with clients to understand their requirements, providing tailored service solutions that align with their business objectives. Additionally, they assist clients in developing service management policies and procedures to ensure compliance with industry standards and best practices.