Daniel Mucha

Who Am I

Daniel Mucha is an ICT Integrations Specialist at Tech Help Direct with over 8 years Apple support experience. Daniel's technical support journey started with the management of an internet cafe with support of the computers and secure operation of the network. Subsequently, a passion for Apple systems paved the way to a senior technical role at Apple Care, where Daniel became a trainer & mentor for many of the technical team. He brings a wealth of knowledge to the Tech Help Direct team with a calm and patient approach to solving technical difficulties.

Work Process

I strategically analyse current workflows and based on my vast experiences recommend the best alternative to implement for optimal efficiency and effectiveness.

I Can Speak

English (native)

Primary Skills

Advanced Networking

Education-specific Support

Macintosh and Windows Professional Support

Mobile Device Management

Server and Cloud Solution Deployment

Software and Hardware Solutions

Certifications

Apple Certified Support Professional